Return Policies

Please read carefully before purchasing:

One-of-a-Kind Items
Returns are not accepted for one of a kind, ready-to-ship items, including cases where the incorrect size is purchased. Once a ring leaves the studio, I am unable to resell it at full price, so returns for change of mind cannot be accommodated.

Custom Orders
Please note that all custom orders are final. No refunds will be issued if the buyer is unhappy with the final result of a custom ring or if the ring does not fit properly due to an incorrect size provided by the buyer.

Defects and Issues
If you receive an item with defects or issues, please notify me within 24 hours of delivery. I will work with you to arrange a suitable resolution, which may include an exchange, refund or credit.

Gift Vouchers
Gift vouchers are non-refundable and cannot be returned.

Tools and Equipment
There is a 24 hour return policy from the receipt of goods for tools and equipment, allowing for an exchange if defects are found. Change of mind returns are not accepted.

Wax and Gemstones
No refunds or returns are accepted for wax or gemstones.

Digital Products
Digital products are non-refundable.